Lexmark X5150 All-In-One InkJet Printer Logo
Posted on Feb 17, 2011
Answered by a Fixya Expert

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Cannot cancel document from queue - Lexmark X5150 All-In-One InkJet Printer

1 Answer

Anonymous

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  • Posted on Feb 17, 2011
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I'm going to assume you're using XP. I've not seen this problem yet with Vista or Windows 7, which handle the print queue differently. Sometimes the print queue gets corrupted, and a job gets "stuck" and you can't delete it. You can get rid of it this way:

  1. Click "Start" on the task bar, then "Run...".
  2. In the "Run" dialog box, type "cmd" (without the quotes) and enter.
  3. Enter the following commands as shown in the cmd.exe window that opens:
  • net stop spooler
  • del %systemroot%\system32\spool\printers\*.shd
  • del %systemroot%\system32\spool\printers\*.spl
  • net start spooler
  • exit
These steps delete the corrupted print queue, so the ghost print job will be gone. (In the commands above, "%systemroot%" is an environment variable that is filled in for you by Windows. Type it as shown.)

Microsoft has a knowledge base article which suggests using notepad to put these steps into a command file, a text file with a ".cmd" extension. Then you can just type the filename in the Run... dialog box and do less typing. This is handy if you find you need to clear the queue this way more than once in a while.

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Related Questions:

0helpful
1answer

How do I cancel documents in a queue

Cheers james heron

To cancel a queued document, there are several ways, it is best to go to printing devices and open what is printing the printer you want to cancel, click Cancel and disappear the document.
cancel-documents-in-queue-3yd5oaqhykbr2qilonoqer23-5-0.jpg
In many cases this does not help then you click cancel, the document continues to appear, that's when it works best to turn off the computer and turn it on again.
Another thing you can do to disappear a file from the print queue, disconnect the printer's USB cable and connect it again, for it can do so from your computer or from the same printer.

Another way that can work is, turn the printer off and turn it on again, you should always look the team to lose the memory of what is printed, in order to begin again.

How to delete documents in my printing queue en Rellenado
0helpful
1answer

I have a document stuck in the print queue, which won't cancel or restart, help!

Turn off printer for 2 minutes @ least, turn back on, or delete printer and re-install printer. Go to HPsupport website enter your printer model info update drivers.
0helpful
1answer

GOT 33 PRINT JOBS IN QUEUE L IKE TO DELETE THEM FRO HP OFFICEJET PRINTER4680

Hi hunter707515

under Win XP :
go to start \ settings \ printers and faxes , select the jobs , clic on documents and cancel .

under Win 7 :
go to start \ devices and printers . Right clic on the printer , select open \ documents in queue \ select documents and cancel
Best regards ,
fanaudi .
0helpful
1answer

I have a Xerox Phaser 3250 printer. I went to print one page of a 1500 document and it got the message to print all of the pages. How do I cancel the printing? Help!!!

Quickly try to press cancel on the printer and then turn it off. Then Open the print queue and right click on the document and select "cancel" you may need to do this a number of times, and if you can't get it out of the queue, reboot the computer and delete it then if it is still in the queue.
5helpful
1answer

My printer will not print. When you check the status of the document it says printing. When you cancel that it doesn't cancel. DAYS later the document prints all by itself. What's that about?

It's because the print queue is saved on the printer's flash memory. This happens when you don't cancel the queues properly or terminated improperly. To get rid of the issue, always try to give the command slowly and don't over load. If you are printing photos, try to make the file size small so that it'll not take long to spool and prepare for printing.

When the problem occurs, so as follows:

Cancel the queues from the print status box ("Cancel all documents"), if they are not cancelled, then turn off the printer (directly unplug the power cord from the printer), it you still see the printing status, keep on cancelling until everything's gone.

If the problem persists, restart your computer. Definitely the problem will be fixed.

It's also important to press the cancel button while the printer powers On.

Good luck.

Thanks for using FixYa.
1helpful
1answer

I can't delete a document in the queue for

remove usb cable from the printer then try to cancel it then after switch off your printer then after trying to cancel if problem occurs then u have remover your printer driver and reinstall it
0helpful
1answer

Docs in queue won't cancel so I can print another document

turn of the printer and unlug the data cable.
go to start>>printer and faxes, open the printer queue and deleted the job.
plug in the data cable and turn on the printer
2helpful
2answers

Can't cancel documents in the queue

Hi grt2b1915
go to printer not document selct cancel all while the printer power off.
thanks

Hamedo
0helpful
1answer

I want to print new page of printing printer keeps churning out prvious printing instrctions i am 78yrs old still learning

Hi,

What you need to do is clear out the printing "QUEUE".

.
Clearing the Print Queue in Windows
The printer is one of the slowest devices in a computer system. If you had to wait for it to print your document before you could resume writing, you would quickly go back to using a typewriter. To eliminate the delay, Windows reserves a portion of memory for something called a “print queue” (or spooler). The queue works on a first-in first-out basis. You can continue to use the computer and send jobs to the spooler as it feeds a steady stream of data to the printer.
Print queues are nice, except when something happens in the printer to cause it to stop functioning. Sometimes it is just a paper jam and sometimes it is a bit more serious. If you need to cancel the jobs in the print queue, you can simply double-click the printer icon (in the system tray down by the clock) and open the print queue. Depending upon the length of your document and how many documents are waiting to print, the printer icon may appear briefly or for a sustained period. (Note: This would be a good time to remove the paper from the printer before continuing.) If the icon is not there, you can manually open the queue.
Open the Print Queue
  • Windows 98 - click Start, Settings, Printers
  • Windows XP - click Start, Printers and Faxes
    or click Start, Control Panel, Printers and Faxes
  • Windows Vista - Start, Control Panel, Hardware and Sound, Printers
Double-click to open the appropriate printer's queue. The Print dialog box will open. Here you will see a list of all of the jobs waiting to print, along with the status of each job. The first print job is at the top of the list.
To cancel a document in the list, right-click it and select Cancel Printing. Most often, it is better to cancel all of the jobs and then resend the documents to the printer.
Cancel All Documents
  • Windows 98 - click Printer on the menu, select “Purge Print Documents”
  • Windows XP - click Printer on the menu, select “Cancel All Documents”
  • Windows Vista - click Printer on the menu, select “Cancel All Documents”
Please note that you must have Administrative rights in Windows XP and Vista to cancel print jobs. If you are the only user, you automatically have administrative rights. If you are on a multi-user computer, you must be an administrator. If are on a network and get a message saying that you do not have Administrative rights, find someone who does.
Under normal circumstances, printing documents are cancelled and will disappear from the queue. If one or more do not disappear, shutdown the computer and restart. When shutting down, you may get a message warning you that your print jobs will be lost if you continue. Tell Windows to shutdown anyway. When you restart, Windows may tell you that you have print jobs waiting. Tell Windows to delete them.
Before you resume work, open the Print Queue from the Start menu. You should find the queue empty. If you are using Windows XP or Windows Vista and the queue is not empty, you will be unable to print. Before trashing your computer, you can try to clear the queue using a secret Windows command.
Click Start, Run, and type “Net Stop Spooler” (without the quotes). Then press Enter. Shutdown the computer and restart. The print jobs should be removed. If they are not, shut down the computer again, take a deep breath, and then go for a long walk. The queue should be clear when you return. Note that you must restart the computer for your printers to resume normal operation.

This should solve your problem, Let me know how it works for you..

~~Jastababe~~
0helpful
1answer

Failing to cancel a document from queue

When a document does not cancel, it is probably due to a Print driver error. I would delete the printer from the printer queue. Then click on add printer and reinstall it again. It should see the driver and reinstall. If this does not work, re-install the printer from the cd..


Joe

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