My printer won't scan to my computer. I get a message saying to refer to device documentation to troubleshoot. There is no documentation.

SOURCE: Printer Won't Scan

I cant scan it says refer to documentation to troubleshoot. How do I fix this. Ishala

SOURCE: scanning

Many issues are caused when the HP All-in-One is connected to the computer using a USB cable before the HP All-in-One software is installed on the computer. If you connected the HP All-in-One to your computer before the software installation screen prompts you to do so, you must follow these steps: Troubleshooting common setup issues 1. Disconnect the USB cable from the computer. 2. Uninstall the software (if you have already installed it). 3. Restart your computer. 4. Turn off the HP All-in-One, wait one minute, then restart it. 5. Reinstall the HP All-in-One software. CAUTION: Do not connect the USB cable to the computer until prompted by the software installation screen.

SOURCE: I have an HP Photosmart 2575 All-In_One Printer,

if it is XP, then click on start , then run , in run type wiaacmgr.exe and hit enter, try to scan.

In vista and windows 7 , replace run with start search box.

Doctor PC

• 7733 Answers
• Posted on Oct 29, 2010

SOURCE: i want to scan a document on HP officejet J4680

try Using the HP Scan Diagnostic Utility in Windows - HP Customer Care (United States - English)

Testimonial: "found link last night. it worked perfectly and fixed problem. Thanks."