We experts at fixya are available over here for troubleshooting those aspects which require Do it yourself problems. We do not belong to any company facebook or microsoft. We do provide assistance for these sites where it is being created due to any glitches in your PC/laptop. As far as we can assist is to advise you to delete all temporary internet files in your root directory/windows/temp and temporary internet files. Also delete all the cookies saved in these folders. Restart your machine and then try to use your credits. Under any circumstances due to any reason if facebook has banned your credits then you will have to contact facebook for unbanning them.
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