Hi, Make sure your Bluetooth module is actually installed, if this is a newly acquired laptop. If you have been using BT with it previously, check your driver/bluetooth software to be assured it is active and current. This is true with XP and Vista. Drivers are not always up to date on these older computers, if you have updated to Windows 7.
Also, take the battery out and check the Bluetooth module connections, making sure the antenna is properly plugged into the module. Let us know if you still have the same problem.
Thanks, Bill
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