Ball movement operates alright, but head will not pan.
The ball or tension rods could be jammed. not something i would recommend you try at home. This requires some specialized tools. Send it to these guys for repair: http://www.manfrottotripodparts.com/repairs.html
reasonable prices too.
SOURCE: FH101 head jerky panning movement
Not knowing where you reside, I don't know if a certain product is available to you but there are several different brands and some generics in the US. The original oil additive was called STP, there was a competing brand called Motor Honey (shudder) and in many auto supply houses you can find a generic sold for 'high mileage engines.' It is a refined petroleum product with a very high viscosity and is sticky in nature. If you can access the surfaces causing the problem, a dot ot two on either will probably help with the jerkiness you are having. I have used the stuff for similar gliding surfaces and the only disadvantage is the tendency to 'creep' so keeping the applied quantity low is a must.
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