Hello, please try this, and let me know if this resolves your problem
bsix@hotmail.com
it should be done automatically, but if you havnt had it done or you want it done NOW. then pull the power plug out of the sky box, then, while holding the backup button on the sky box, plug the power back in, wait 5 seconds or something, you should get an update screen, wait till that finishes, then wait another min and the box will turn on with new firmware. Hope this helps
