I cannot get my document printed. when i try to print I get the message printer is busy then , another message that states a printing error occurred appears

Open Notepad and type the following lines:
net stop spooler
del %systemroot%\system32\spool\printers\*.shd
del %systemroot%\system32\spool\printers\*.spl
net start spooler

Save it in your root directory as: C:\DeletePrintJobs.cmd
Create a shortcut for it and move it to your Desktop

Now everytime you have print job(s) that got stuck in the print queue
go to your desktop and Double Click on the DeletePrintJobs.cmd

It will clear all pending print jobs in the print queue and allow you to
print new jobs again.