Hi Sir/mam '' i hope i can help you with my idea ' as you said your HP prints the print test but not working to print any document '', so here we start on start menu then click my computer , as it opens you can be able to see your HP device icon , click HP then click print settings , set it to print using HP as default printer , because another instance it is set to print to image or print to file or print to email. . thank you
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