We have a swingline model #690 - after loading with new staples, it does not staple. It is plugged in and makes a sound like it's stapling but does not release a staple.

Kent Hartle RE: Swingline 690 Stapler. After a couple months here is why I am extremely upset with Swindline or ACCo or GBC whoever is behind the curtain. After running fine for years, I purchased a new cartridge. The 690 did not pull staples. I worked for hours following all given instructions. I finally sent the stapler off for repair. It came back. I relaoded cartridge (following all Instructions) and it still did not work. I send it in again (my cost to an independent repair facility) with response it worked fine and they provided a video with a partial cartridge. Worked file again until I put in a different new cartridge. I again called Swingline. They confirmed what the repair facilty said. Swingline changed the cartridges, did not change the part number and did admit, until this last call that the new staples are not working in the older units. They changed the feed part or the cartridge. I asked if I choudl purchase old style cartridges, Answer was not. I asked if they offered a discount on the purchase of a new stapler, they said no. Basically, the reward for being a loyal customer was DROP DEAD. Kent Hartle RE: Swingline 690 Stapler. After a couple months here is why I am extremely upset with Swindline or ACCo or GBC whoever is behind the curtain. After running fine for years, I purchased a new cartridge. The 690 did not pull staples. I worked for hours following all given instructions. I finally sent the stapler off for repair. It came back. I relaoded cartridge (following all Instructions) and it still did not work. I send it in again (my cost to an independent repair facility) with response it worked fine and they provided a video with a partial cartridge. Worked file again until I put in a different new cartridge. I again called Swingline. They confirmed what the repair facilty said. Swingline changed the cartridges, did not change the part number and did admit, until this last call that the new staples are not working in the older units. They changed the feed part or the cartridge. I asked if I choudl purchase old style cartridges, Answer was not. I asked if they offered a discount on the purchase of a new stapler, they said no. Basically, the reward for being a loyal customer was DROP DEAD.

looking for solution--Optima 45 not stapling. Is full of staples looking for solution--Optima 45 not stapling. Is full of staples