If the codec for MOV file is missing, then you are not able to do anything about it. You should redownload the codec or try other converter which supports it.
With the right application, converting a MOV video file to MP4 is not a hard thing to do. If you are not sure what application you should use to do the work, then I would like to recommend Leawo Video Converter to you, as it is by far the most powerful, user-friendly and personalized video converting program I have ever used.
Source: Does VLC play MOV files?
Regain or re-download the MOV file. It may be not intact. Or it can be broken. In this case, you can try some ways to fix the mov file. Or you can try soem other MOV converters to change the mov format.
Try Handbrake, it's the best free video convertor out there IMO.
http://handbrake.fr/
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