I have a document in the queue for printing that I have tried to delete as it is blocking other documents for printing. How do I delete it permanently? I have tried clicking on it in active printers and cancelling it but it does not actually go although the message on screen says 'deleting'

This is the simple way to get rid of your stuck document. Do not short cut.

Delete your printer from within the control panel/printer folder.

Go to www.lexmark.com/support and get the latest version of your print driver that matches your operating system. Put the download on your desktop for easy locating.

Turn off your printer, turn off your computer, disconnect your printer from your computer and unplug the printer's power cord. Wait ... Turn on your computer ... run the driver (package) you just downloaded. Plug in the power cord for the printer. Do not plug in your printer data cord until instructed to do so. Follow the on screen instructions for loading the driver exactly.

This will get you up and printing again.

Thanks for your question today