Hello, I am sure that you have resolved this already, but here are some steps for you. Just follow the link provided below and it will get everything working for you. Hope it helps.
http://www.dishnetwork.com/SupportSection/remote-setup
and you can also download manuals for your equipment here:
http://www.dishnetwork.com/support/documents/receivers/default.aspx
Becki Barned
DISH Network Customer Service
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