At first it was completely blank and now after doing the repair on the device manager it keeps flashing the gogear/initializing screen when plugged in. When I hit the menu button it goes to a greyish blank screen and does nothing. Also, when I unplug it from my computer it shuts off. I have tried the reset and the reset plus holding the volume + to bring up the hardware wizard and I can't seem to update anything on it, nothing seems to help. Any suggestions?
Damn same thing is wrong with mine..except i dont have the Serial number so i cant call...
It's normal for the player to shut off hwne you disconnect it from the computer. It's not normal for it to not power back on when you disconnect it from computer, and then press power. I'm assuming you have checked this, but make sure the hold/lock is not engaged on the side of the player.
It's toast. Go ahead and call Philips to find out if you are still in warranty - have model # and serial # ready. Reset, repair and recovery fix any software related issues. Your player is clearly having a hardware issue, as evidenced by the fact that it won't power up after being disconnected from PC.
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The same thing is happening to me except that the player will turn on when it isn't connected to the computer. It seems like the repair, repaired it with an incompatible software version.
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