Have you tried sending to locations with the same results?
For the drum, you might be at the end of life on the drum unit. Have one ready when it is time to replace it.
Make a copy on your fax machine and see if you are getting blank pages.
let us know how it works, You might be running the copies upside down. They should be face down.
If I understand you right, what you send, people are receiving blank sheets?
When you try to run a copy are those blank also?
If so your problem is with the scanner. The drum should have nothing to do with sent faxes.
Unless your putting the paper in the scanner upside down. And if you ran it enough to need a drum I can't imagine that .
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