This error can occur during a system
recovery, and choosing the backup option to an external hard drive. The
recovery might stop responding, and an Error 1002
message displays.To resolve the
error, follow these steps:
- After the error
message displays, turn off the computer.
- Disconnect the external hard disk drive.The
backup is still useable.
- To continue the system recovery, restart the computer.
- Press F11
repeatedly at startup.
- Select
Advanced Options
, and then select System Recovery
.
- When given the
choice, choose to continue without a backup.
- After system recovery is complete,
restore files from the external hard disk drive.
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