I have the same problem please help...
Ok..
check usb connections first
restart scanner
remove old s/w
go here for new drivers for that HP
if all else fails, send me an email through my profile information
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Hi, my problem is HP Photosmart 2575 all in one will not scan, message , please help.
chaon small screen- troubleshoot problem in documentation.When Itry to scan through HP Solution Centre message reads- (An error occurred commmunicating with the device. Please ensure that the scanning device is connected properly and try again.) .Tried scanning using the wizard, and it works, also prints ok. I also ran Diagnostic test, found 2 problems, which have been fixed, followed all instructions given from HP. PROBLEM still theresat54
I have an HP HP Photosmart 2575 All-In-One Printer, Scanner, Copier. When I try to scan it says "No Scan Options" even though I'm connected via USB. Please help. Thanks.
I have an HP Photosmart 2575 All- in-one and cannot scan. I took it to a computer expert who re-installed it for me and had it scanning but won't scan at all for me. it comes up on the small screen:
No scan options.
Refer to device ducumentation to troubleshoot.
Press ok to continue.
I have checked the connections and they seem to be ok. I really need your help a.s.a.p.
Thankyou.
cannot scan . my printer caused mr problems when i changed my computer from windows to windows vista. contacted hp who download an
updated program . since then i have no scan option.
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