Canon imagePROGRAF W6400 InkJet Printer Logo
Posted on Apr 19, 2010
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E02802 - Canon imagePROGRAF W6400 InkJet Printer

  • Anonymous May 11, 2010

    Please let us know what the issue is. Thanks, NOLA Tech

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  • Posted on Apr 19, 2010
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Joined: Oct 02, 2009
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Hi, 1) Power off the Printer.
2) Press and hold the INFORMATION + STOP + OK buttons simultaneously, then press the POWER button. Release the buttons when the message "FIRMWARE UPDATE" appears in the display.

If Print Head is replaced without updating firmware, the machine will go into error. In order to bypass this error, CITS (800-423-2366), will ship the L-Printer Service tool CD upon request. This tool will override the error code and allow you to update firmware with the new Print Head.

Regards, polysandy

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Related Questions:

2helpful
1answer

Just replaced the printhead with a new one and get error message E02802

are you sure you have placed the right head, this error has to do with wrong head.
0helpful
1answer

Canon Image Prograf w6400 error E02802

Normal 0 Could have a corrupt driver.
Disconnect the printer or at least be sure it is turned off. I'd do both and when the CD software program asks you to connect the printer to the USB port, do so and it should again work properly.
Hope this helps. Bud
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