Phone has software fault, best way is to follow this tutorial:
http://forums.se-nse.net/topic/23459-tutorial-general-usage-xs-v31/
while you are at it you may aswell unlock the phone
tutorial
for unlock:
http://forums.se-nse.net/topic/20668-who-wants-to-unlock-k800-db2020-cid52-for-free-with-supplied-dcu-60-cable/
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