While signed in, press the center button on the controller, (between start and back), select the settings blade highlight preferences, press A, highlight voice, press A, turn volume all the way up, (you can control this on your headset), under microphone make sure mute is NOT highlighted, under voice output select "play through headset".
If that doesn't work then try cleaning off the plug end on your headset and controller port.
If wireless headset, try turning off all unnecessary wireless devises to eliminate interference. In rare cases high electromagnetic fields can interfere as well (turn off unneeded electrical devises and retry)
If none of that helps try a different headset.
Good luck.
If none of the above works, try connecting your internet directly if possible. If you are using a bridged connection your NAT seetings may not be open.
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