Framesize is negative value

All I can say is, get used to it. Customer support will be of no help, at all. They;ll advise you to reformat, whcih will delete everything and does nto solve the problem. Then they will tell you to check your compatibility settings, which doesn't solve anything. I have this recorder, actually two of them and my brother in law has one. Two of them work fine, the toher does not. Sometimes it worls sometimes it doesn't. I wrote to support and told them I had reformatted numerous times without it helping. Guess what they said when they wrote back? They gave me instructions on how to reformat. They said I should backup my files so i would nto lsoe them. Well, I can't back them up if I can't get them off the recorder....I've ran into numerous people with the same problems and the same stories abotu customer support. SOme of the complaints date back over a year.