Dell OW7658 (J4624SK8115RT7D50) Keyboard Logo

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Posted on Jan 17, 2010
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Keyboard stopped working completely.

Im having the same problem except my keyboard has stopped working period. touchpad still works though.

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Anonymous

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  • Master 1,189 Answers
  • Posted on Jan 17, 2010
Anonymous
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To, Fix the problem, do the following. Shutdown the Computer, Disconnect the keyboard from the computer, and unplug AC (adapter) from power outlet. Reconnect in reverse order. Turn on the computer. Turn on the keyboard. Go, to Control Panel; click on Device Manager. Click to open Keyboards, in the (Keyboard Properties) Click on Driver (Box), next click to "Update Drivers!"Click OK. Restart the computer. Check keyboards’ functionality.

  • Anonymous Jan 17, 2010

    For safety reasons, and to prevent damage to the computer or battery from power surge (shock); unplug the (AC) power adapter, before disconnecting the cables.

  • Anonymous Nov 02, 2011

    Thank you so much!! This advice helped to get my keyboard and mouse working again :)

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