The control panel is locked. on the control panel, there will be either a "lock" button that you hold down for 3-5 seconds to unlock, or it will have "lock" in small letters with a line pointing to 2 of the option buttons. hold the 2 buttons it points to for 3-5 seconds and it will unlock. the control lock is a child safty feature that will not allow any the washer to work until it is unlocked. P.S. to put the control panel into the lock mode, is the same way as you unlock the control panel.
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