I replaced the black ink cartridge with a brand new HP cartridge and it's still saying the cartridge is empty - but then it prints after hitting OK. How can I get it to recognize the new cartridge?This is the first time I've ever had a problem replacing a cartridge.
Title:
I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
Description:
This is typically caused by an incorrect selection made during the LCD prompting after a cartridge is replaced. When an ink cartridge(s) is replaced, the LCD will ask, "Have you removed Blck? 1 Yes 2 No". This question will be asked for ALL 4 colors in sequence, regardless if the color was replaced. If "1 Yes" is NOT selected for the color(s) that was replaced, the LCD will return to "Ink Empty". Do the following to clear the message:
Note
"Change to new (color)?" will only appear if 1 Yes is selected for "Have you removed (color)?" If 2 NO is selected for the "removed" question, the LCD will then move on to the question for the next color.
The LCD will display this question for ALL 4 colors (not just the ones replaced). BE SURE to select 1 YES for each ink cartridge that was replaced.
If 1 Yes is selected, the LCD will then display Change to new (color)? 1 Yes 2 No. Again, BE SURE to select 1 YES.
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Actually, the questions never appeared on the LCD screen. I had never done anything besides put in the new cartridge and close the cover. Finally, I just turned it off and turned it on again, and it reset and worked fine after that.
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