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A bit more detail - it kind of bounces with each thump. Additionally, if you listen carefully, the two internal sweepers stop working when it is thumping -- it's slightly quieter. Having the sweepers not run of course makes it useless even when it is between halting error messages...
The problem is that your brush motor is not functioning properly. Call customer support and let them know you may need a new cleaning head module. They'll have you walk through some troubleshooting and let you know what they can do for you. 1-877-855-8593
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