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1 Did you test the cartridge by dabbing it on a wet towel to see if ink blots the towel 2. make sure the cartridge is seated and latched properly 3 Go to printers find your printer R click select properties check to see if detect printer cartridge type is checked make sure type of catridge is set (color or black) 4.Press the reset button 5. unplug the printer for about 15 minutes and plug it back in Try the above not neccessarily in the above order
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