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Anonymous Posted on Mar 10, 2015

How do I delete a print job? - HP Envy 4500 e-All-In-One Printer, Copier, Scanner

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Brett Duxbury

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  • HP Master 4,352 Answers
  • Posted on Mar 10, 2015
Brett Duxbury
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Turn off the printer and remove power to the printer. Job will be stored in printers memory. Go to p.c you printed from and check printer queue see if job is in printer queue on p.c as well and then delete from queue. If it does not delete from the queue go to if windows p.c the services under control panel and stop and restart the spooler service.if print job is stuck in the printer queue.

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I have try to delete a printing job and it will not print and will not allow anything to be print. However, I was able to delete the other jobs after the first job but the first job willnot delete

Sometimes if the printer cable is unplugged it will reset. Try that. Also the printer menu should include cancel print jobs. Is that cleared? I would also turn off computer for a moment, and turn back on. Thqat may clear the print job.....
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This is a common problem with Windows machines. If a print job gets corrupted in the print que it will stop and block all other jobs from printing. It will also block the job from being deleted normally. You have to stop the print que service and then delete the print jobs from the que. Here is a link to a full article that shows how to stop the que, delete the print jobs and restart the que to restore printing.

http://www.ccl-la.com/blog/index.php/how-to-delete-print-jobs-that-are-stuck-in-your-print-queue/
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Go to C:\Windows\System32\spool\PRINTERS on your PC and you will see two files listed fior each of the outstanding print jobs. These will have the file extensions .SHD and .SPL

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The printer keeps saying check the paper size when its the same paper , we have been using from a very long time

Confirming/Deleting a Print Job
  1. Press <Status Monitor>.


  2. Press <la.gif> or <ra.gif> to select [PRINT], then press <Set>.

    note_white.gif
    If there is no job, [NO PRINT JOB EXIST] is displayed.


  3. If you decide to delete the current print job, press <la.gif> for [YES].
    cancel_printing_yesequals__noequals_.gif
    note_white.gif
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    • If the alarm light is flashing, open and close the front panel to reset the alarm.
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