I got the same problem updating the EOS Utility. The version on the original SXi CD is 2.4.0.1. The upgrade is version 2.6.1. I suggest you to uninstall all the updated software. Or at least the EOS Utility. Go to the folder <C:\Documents and Settings\user name\Local Settings\Application Data\CANON_INC>
In this folder you can find a folder beginin with a name like:
EOS_Utility.exe_StrongName_muhfu2gnawkmjd0qlpv1espmrau2qmqw
Delete this folder. You must set the folder options to show the hidden folders.
Reinstall the EOS Utility 2.4.
If not works, please try to contact me, using the button "Ask Me" on my profile's page.
Try not to launch the program from your computer just plug the camera to the computer and turn it on then the program will self launch and maybe all the functions will be avaliable.I hope it'll work
SOURCE: Cannot download pictures Canon Rebel Xsi
Create a folder on your desktop. Use the cardreader to download to it.
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