I am getting error message 3502 when I power up the printer. Can you help define the error?
Sir/Mam,
The fusing unit is causing the error. that part that gets hot. The code is stating its getting to hot. When was the last time a Preventive maintenance was done every 250,000 copies certain parts are to be replaced. You can try reset power off (Main Power Sw is inside) Sub power is on the op panel try leaving the sub on then power on with main close door once on keep the utility button down) the machine hold the utility /counter button down power on the machine wait to you see trouble reset. touch it see OK then power off wait ten seconds power on. IF the code comes back do not reset again the machine is telling you its broke this section of the machine can get hot enough to burn!!!!!! Get a technician out to fix it and conduct a PM remember every 250K and replace drum 500K
Btw, I’m available to help over the phone in case u need at https://www.6ya.com/expert/normanj_7893313f0751935f
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