On your softphone, please do the following:
1.Click "Menu" on the top right-hand corner
2.Click "Advanced Users"
3.Click "Restart"
If your magicJack is plugged into your modem or router, unplug it from the power source, wait 30 seconds, and plug it back in.
If that does not work:
<Requires some technical understanding. Explanation below. >
Please open port 49152-65535 UDP on ALL firewalls and your router, if you have one. (Router ports can be opened via the web application applicable to your router).
Restart magicJack again by following the steps above.
How to access Web Application for router
1.Start > Run > Type in cmd > Press ENTER
2.A command prompt will open
3.Type ipconfig > press ENTER
4.Make note / write down name of the default gateway and IP address
5.Open your Internet Browser
6.Type in the default gateway IP (Example: 192.168.1.1)
7.Type in Username and Password
8.Find "Port Forwarding" and Forward Port 49152-65535 UDP for the IP address you located earlier.
In most cases, you can ignore them. Script error messages are
displayed by Internet Explorer when there is a problem with the JavaScript
or VBScript
code on the website you are viewing. Occasionally a script error can be caused
by an error in downloading a webpage, but more often it is an error in the
webpage itself.
To be sure it isn't an error in downloading, click the Refresh button, or press F5.
If the error persists, and you are not a developer testing a
website, you should click No to ignore the error.
To avoid script errors in the future, you can turn off script
debugging and notifications in Internet Explorer. Script error debugging and notifications are turned off by
default. If they have been turned on, follow these steps to turn them off
again.
Click the Tools button, and then click Internet Options.
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