Good Morning Kim, thank you for your post!
I see that your question is listed under a front load washer. Please help me understand if the question you are asking is related to a front load washer or top load washer; and, if you are speaking about the door? Also, do you already have the part for exchange? I would first ensure you have the appropriate part number to match your specific appliance model. If you already do, and you are having difficulty replacing this particular part, I would recommend connecting with the manufacturer to either assist with the exchange or locate a professional appliance repair tech near your area.
Best regards.
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