- Power off your All-in-One.
- Use both hands to lift up the scanner unit until the scanner support holds it open.
- Turn the All-in-One on. The print cartridge carrier moves and stops at the loading position, unless the All-in-One is busy.
- Remove the color print cartridge.
- Lower the scanner unit until it is completely closed.
- If the error message reappears, replace the black print cartridge with a new print cartridge.
If it does not repeat steps 1-3 and then go to step 7.
- Reinstall the color cartridge and remove the black print cartridge.
- Lower the scanner unit until it is completely closed.
- If the error message occurs again, replace the color cartridge.
- If an error message reappears, repeat steps 1-3 and reinstall both print cartridges.
- Lower the scanner unit until it is completely closed.
- If you receive the error message again, replace both cartridges.
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