You should say : forgot windows password or word / pdf files password?????
IF you are unable to access the WINDOWS Administrator account, then one of the last things she can do is crack the password.
Search for and download Windows Password Unlocker .
Burn it to a CD or usb then boot to that CD on her computer.
From there on it should be "kinda" self explainable.
If not there are a bunch of tutorials on google search on "how to use Windows Password Unlocker? "
IF you loss Word / PDF file password.
Download a office password cracker.
You can google 'Office Password Unlocker' and it will give you many options.
It wont give you your old password but make you change it so you can get in.
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