Our cafe's RPE has been hanging for very long periods of time after any transaction, cash or card, before it prints a receipt. So I have taken it upon myself to help my boss speed it up. I have upgraded the computer's RAM, gotten a new USB interface card for our Epson TM-88IV printers (instead of our old parallel one!!), deleted and reinstalled the printers and drivers, and am now attempting to clear the database. I have backed up the current on another hdd for safety, restored it to a new database called "previousnumbers" so we can access old sales data, and am now trying to clear transaction history on cresql hoping it can speed up our transactions. However, RPE will freeze every time I click on clear transactions. Is there a way to do it via SQL or am I going to have to make a new database entirely? If I have to - will I have to reconfigure our drinks and food menu or is there a way to keep that? Any assistance would be very appreciated. Thanks!!
How long has this system been in use? Just trying to gauge if it's the amount of records that is really your problem.
Perform a scandisk on the HDD. Perhaps the hangs are due to corrupt hard-drive issues. It's easy to cause corrupt areas - rebooting or powering off while the hard drive is in use is enough to cause issues. That alone will fix 80% of the problems out there.
To check the hard disk drive integrity in Windows:
In many cases, it will ask to be scheduled - go ahead and schedule the scandisk and then reboot. This process can take 20 minutes to finish - let it finish and see if your performance improves.
SOURCE: Screen hangs after cash transaction or credit card transaction
Is the problem you're having with a computer running Windows Server?
SOURCE: Sales wrong on Shift Report!
cALL pca AND cOMPLAIN tHEY KNOW ABOUT THIS AND HAVE NOT FIXED THE ISSUE, tHEY JUST COST ME SEVERAL THOUSAND DOLLARE IN LOSSES BECAUSE THEY COULD NOT MAKE THERE SOFTWARE DO MATH CORRECTLY.
SOURCE: If you clear database does
It depends on the version you are running. Always backup your database before doing this. When you clear database, another screen appears with options. You can then choose between several things including just sales/invoices or A/R transactions.
B Mattern
sysadmin@ccybernet.com
SOURCE: Friends have purchased a used
The exiting user(cashier) can be corrected by going to OPTIONS, SETUP, SETUP SCREEN, INVOICE SETTINGS tab. Uncheck Prompt for Cashier ID. Then UPDATE.
Your other problems will require someone with knowledge of RPE version 11 because there is no tutorial or even a good user manual. If you need to register software, be fore warned. You will need previous company name, address, phone number and a contact name to get a reset. The software will never be yours unless you officially transfer it and that is costly. Your almost better off buying new. And good luck with printer drivers. Certain versions require the exact driver to be totally functional. You have your work cut out for you. I can help, but not for free.
B Mattern
sysadmin@ccybernet.com
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SOURCE: We are on the latest
what URLs are you using? try: netconnect1.paymentech.net (no HTTP or anything like that) and netconnect2.paymentech.net
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