Stuck! On the bottom on the jug, the rubber rotators is stuck, so the blades will not spin, the plastic rotators on the base spins fine but when I put the jug on the base it makes a screeching sound. It is like the rubber rotator on the bottom of the jug is too tight and will not spin, please help me with this problem, thanks! -jake

there are some Breville Blender troubleshooting tips here
http://brevilleusasupport.com/bbl550xl/troubleshooting . Tied in with that, a high pitched noise could come in from a few directions:

Some blenders will use reduction gears to get more torque and power out of a high RPM, lower power motor. If this is the case, the whine could be from the motor, though if you hadn't noticed before, that would not be reassuring.

Per the troubleshooting, check that the blade is firmly attached, and that the coupling from jug to base is firm. If there are gaps or loos spots, there can be buzzing or whining between sort-of-spinning parts and shafts or bolt threads.

Check the motor base for dried spilled-on margarita mix or marinara sauce or what have you. they try to seal this pretty tight in a blender, but it has to spin, so food spills can get in the gap and cause friction and resistance, which can in turn cause whining noises from parts not expecting the load. If you do any cleaning or poking there, make sure you unplug the blender first. Shocks are not fun.

likewise, make sure that blade rotates easily from turning the coupling on the outside of the jug. If not, the bearing may be siezed or contaminated. That you'd likely want to fix by replacement.

Hope this helps!
D

Either the coupling from the motor with the fingers on it is not really attached to the motor shaft or the drive on the blade that engages with it is not attached to the blade shaft. One other thing is that on some models if the rubber jar seal between the beaker and the blade carrier is in the wrong place it can raise the blade drive to not engaging properly with the motor coupling. The gasket goes between the jar and the blade carrier, not under the blade carrier.

Henzee, the part you are looking for is called the KitchenAid blender drive coupling. It is the little black rubber piece ontop of the motor base that looks like a crown with six teeth on top. The motor spins this piece which them spins the blades. It is a very common replacement part for the KSB5 blenders made by KitchenAid.

The part number you are looking for is 9704230, i am not aware of any places in Africa that sell the part but you can probably find someone in the USA that can ship it to Africa.

Here is a link to the video we have on changing the part out:

You need to unfasten the white base from the clear jug, then the rotating blade will sit inside the white base, with the blade facing upwards. The white rubber flange goes in next. Then screw the assembled base back into the clear jug. The jug should then fit on to the stand.

Check the blade with it off the base and make sure that it spins freely. Check the spindle on the base and see if it feels hard to turn. If the spindle turns too easy , then the connection inside the base is broken and needs replacing.

Look at the underside of the blade shaft. The metal wing nut on the end of the shaft secures the blade assembly to cream coloured plastic blade base. The wing nut also transmits the drive from the rubber coupling on your blender to the blade shaft. The wing nut has a LEFT HAND thread.
The left hand thread ensures the blade assembly does not unscrew during normal blender use.

Firstly disassemble the blender blade assembly. Place a folded tea towel over the blades and hold the blades firmly. If you do not use a tea towel you may cut yourself.

Grip the wing nut with your other hand and unscrew it CLOCKWISE.
Remove the wing nut. You can now remove the blade from the plastic base.

Put the blade assembly in the new jug and offer up the plastic base from under the jug so that the blade shaft protudes enough for you to install the wing nut.

Screw the wing nut ANTI-CLOCKWISE to secure the blades to the plastic base.

Do not over tighten the wing nut; you may have to replace your jug again at some point.

You will definitely need to change the clutch blade i.e. the black rubber rotating bit. Chaging it on the base unit may be difficult, I would check with your local Kitcheaid repairer for spare parts and repair advice.

Also check the clutch blade on the jug itself.

My Vitamix 3600 plus has same problem. Result of detachment of rubber coupling between lower splined socket from blade shaft. This is a tough rubber molding that takes tremendous punishment through years of smoothies. Mine showed some rust on the bottom of the blade shaft, where it parted. I tried gluing back together with super glue and tried to eyeball it. Of course it was off by a few degrees. When I reassembled and turned it on, what a racket of vibration! But it held. Amazing. Obviously not good to go though. So I took assembly all apart and redid it, chucking the shaft and the lower nut in the lathe. This time, all true on axis. Glue held for about a week. Right now I am regluing, this time with epoxy. We'll see how it holds up. And meanwhilst, I'm researching replacement parts! I'm not too optimistic about the epoxy.

(0) unplug unit (1) Remove the bottom 4 screws, cover plate and motor shield ( 2) unhook the white motor wire from its binding clip ( 3) locate the plastic sleeve with the fuseable link (4) cut the sleeve and test for continuity between points on either side of link with ohmmeter (5) if no continuity, clip out fuseable link and and solder the white wire back together (6) cover with tape (7) rebind to other wires (8) replace bottom and check. This worked for me.