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Posted on Sep 16, 2007
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F DL Error Code

We were intermittently getting an F11 code, now the washer won't start and we get F then DL codes. Any suggestions?

  • 2 more comments 
  • Anonymous Dec 31, 2007

    exact same thing...Had F11 errors for last two days, so we cleaned out drain, which was bad, as suggested on another board...seemed great, worked the best it had in a long time, tried to wash the towels from sopping up above mentioned drain, and immediatly get dl/F! Getting pretty darn frustrated...love this washer, but seems to be WAY too many people having exact same issues. I would not expect this with spending this much money, but I guess I should not complain, as it had worked perfectly for almost 4 years...I see there are lots of people who have only had them a few months..

  • Toddk Feb 07, 2008

    This machine is a lemon. Ours is almost 3 years old. Lots of shaking in the first year, now no longer words due to F-11 and F-DL. 3 minimally competent Sears repairmen during the one-year warrantee achieved temporary improvement and added a plywood base (on our concrete slab - Seems it has a "walking" problem which throws the machine off level...which, by the way, is not what the manual means by "level surface...less than 1" slope).

    We have the pedestal, which is a nice feature, but which accentuates the shaking. Sears recently allowed me a free tech consult, which was nice of them. He did not disagree that the machine is a lemon; said pedestal not a good choice. He also did not speak highly of the "Dynamic Balance" routine, explaining that it was not a fail-safe or even a usually effective way to ensure balanced loads.

    Sears suggests purchasing an extended warrantee, good for a year, at the low cost of $300. If necessary repairs will exceed $500, Sears simply hands you a $500 voucher toward a new machine. Not a bad deal for Sears, since they stand to lose nothing. Sears really goes out on a limb for this machine. Incidentally, the tech who just looked at my machine gave me a $580 estimate to replace the CCU and the door lock.

    I frankly am somewhat sympathetic with Sears. I think Whirlpool gave them a raw deal on this machine. It is inadequately designed. For $1200 a washer should have vibration sensors. The new ones still don't; rather, they have a switch on the side that shuts the machine off if the drum hits it. That's pretty darned clever, Whirlpool!!

    I purchased a $600 Frigidaire front loader in 2001, which has never had so much as a sneeze. No vibrations. No repairmen. No brainer: don't buy a Whirlpool again.

  • Anonymous Mar 12, 2009

    i keep getting the dl code and my washer will not start. I have been having this problem off and on for 6 months. how can i fix it?

  • Anonymous Mar 18, 2014

    I can't wash a load without it stopping in the middle of my cycle and giving me a dl and f11 error code

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  • Master 5,911 Answers
  • Posted on Sep 16, 2007
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If you were already experiencing the F11 error code and now experiencing the Fdl error, this more than likely is a failure of the Main Control Board. F11 is a serial communications error associated with the Main Control Board, while the Fdl error is either a failed Main Control Board and/or door latch. You can replace the door latch first to see if the error goes away, but I would almost bet you have a control board problem since you were already experiencing an intermittent error code associated to it. Let me know if you have any further questions.

  • 1 more comment 
  • Anonymous Oct 16, 2007

    Could you please post back comments as to why the advice given was not
    helpful?  Instead of leaving arbitrary ratings with no comments, why
    not let someone attempt to help you further by providing better
    guidance.  What have you done to fix the problem?  Is the appliance now
    working?  Do you still need assistance?  I've worked on this particular model washer, and have experienced this very same problem.  In each case, it has been either the door latch not functioning, the main control board failure, or BOTH.  As I asked before in my solution comments, if you have questions please let me know.

  • heydee
    heydee Jan 23, 2014

    I appreciate all the help. I'm having the problem(s) mentioned above. This gives me a place to start. Your explanations are very clear.

  • heydee
    heydee Jan 23, 2014

    I appreciate all the help. I'm having the problem(s) mentioned above. This gives me a place to start. Your explanations are very clear. T

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