Http://kb.palm.com/SRVS/CGI-BIN/WEBCGI.EXE?New,kb=PalmSupportKB,t=ooccase,case=obj(2630)
With your Palm Zire 21 connected to your pc, go to the link above and run through the Palm HotSync troubleshooting dialog to see if any results come up that will solve your issue.
HotSync issues are unfortunately difficult to pinpoint and often will require a software update or patch to resolve issues.
Good luck with it!
OpenSource13
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