We have the 25414RE, so I can tell you how ours works and hope it helps solve your problem...
You first have to assign each phone a "number". Push the menu button, and go to phone options (you scroll by pushing the review button to the left or right), choose set phone id (once you are on that option push the select/save button just above the review button) - I started with the first phone I plugged in and made it number one, and so on (we have a total of 5). Once the phone ids are established, simply push the intercom button and the corresponding number on the right speed dial/intercom numbers - it should dial the phone you want. It also has an option (again we have the 25414RE) to have the phone auto answer the intercom - so if you are paging someone in a room that isn't near the phone, or the phone is shared by several users, it picks up without anyone having to push anything. Otherwise, the phone that you are calling has to either have the handset picked up or the speaker button pushed. Hope that helps you!!
RCA Model 25423/24
I can not get the intercom to work please help
How do I set the phone to show who's calling. the other one does it but this one don't
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