Did it "seem" unbalanced, or "sound" unbalanced. Can you turn the unit on and then get the fault message, or is system locked in fault? You can download the manual at:
http://products.geappliances.com/ApplProducts/Dispatcher?REQUEST=SpecPage&Sku=WPGT9360EPL
Look through the troubleshooting section and see if it can answer your questions. Also, warranty information is located in the manual as well ;-)
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