You can get a region free player program on your computer and then you will be free from the region code issues. You could try Leawo Blu-ray Player which is a free Blu-ray player and you could use it to play any DVD and Blu-ray discs.
Check with another dvd you know the region.
check same dvd on another (not region 2) player and see if itsn't working.
find if you have to follow special instruction to activate the "all region"feature.
find on line instructions do remove the region lock.
confirm make /model/ sn where you bought it and I can help to find instruction.
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