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If you wish to get more details; check the sites linked here. It has set-up code list & set-up procedure to many popular brand remote controls. Common codes to check devices with different brand TVs are given, in the order of the device's brand name list in alphabetical order.Pull up older posts. Surf the site with patience. http://remotesearch.blogspot.com/ http://electrohelponline.blogspot.com/
Code list for direct tv is given.
there should be something in the menu where you adjust things. seems as your in wide mode or zoom mode. should be something there to adjust the picture.
I had the same problem with a Viewsonic N3735W LCD TV and Comcast Customer DVR 3 Device remote. I contacted Viewsonic and they gave me 11454 which works.
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