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Hi, the print head needs to be removed and washed with warm water, Please check the manual for print head removal and re-installation. Also print head alignment must be done on re-installation. The process sounds complicating but is quite simple. Do as if you are replacing a ink cartridge. When the print head is at centre in this process and stops.Switch power off on printer.Remove the cartridges, then remove the print head, wash in warm water carefully, do not use any brush or do hard rubbing, dab dry on paper towel. Replace print head into printer, then cartridges, then switch power on. Do print head alignment, clean print head once and print test pattern. Hope this helps as it has worked for me and is still working. All the best.
Solution: Install the print head and ink tanks correctly iP3000 / i560
Seat the print head
Below is the procedure for seating the print head and ink tanks:
Power on the printer.
Open the paper output tray and top cover.
Note: Gently open the paper output tray while holding it.
After confirming that the print head holder has moved to the center, open the inner cover.
Remove the orange tape securing the print head lock lever, and raise the print head lock lever.
Note: If the top cover is left open for more than 10 minutes, the print head holder will move to the right. If this occurs, close the top cover once and then re-open it.
Remove the print head from its package and remove the orange protective cap.
<1> Electrical Contacts and Print Head Face's Nozzle Area <2> Ink Supply Filters
Note: To avoid any damage, do not touch the print head face's nozzle area, electrical contacts, and ink supply filters. After removing the protective cap, set the print head into the print head holder immediately. Do not re-attach the protective cap after it has been removed.
Set the print head into the print head holder, and lower the print head lock lever until a click sound is made.
Next, install the ink tanks.
Remove the cyan ink tank (BCI-6C) from its package. Pull the orange tape in the direction of the arrow to remove the wrap film completely.
Note: Remove the orange tape completely. If the orange tape is not completely removed, it may interfere with printing.
<1> Removed correctly <2> Removed incorrectly
Hold the ink tank as shown in the image below. Twist the orange protective cap in the direction of the arrow, and remove it.
Note: Remove the protective cap while holding it, so that fingers will not be stained by the ink.
Insert the ink tank into the slot at the right end, and push down on the PUSH mark on top of the ink tank until a click sound is made. Install the other ink tanks in the same manner.
Close the inner cover and top cover.
Note: Check that each ink tank is installed in the correct position:
Properly installed:
Improperly installed:
<Left Image> The M ink tank is not fully seated. <Right Image> All ink tanks are not fully seated.
You will need to open the ink cartridge door and let the print carriage go to the middle. Then, remove al ink cartridges and lift the latch to remove the printhead. This video shows another Canon printer, but same concept:
Lift the scanning unit (printer cover) completely. (The print head will move to the replacement position.)
Note: When the scanning unit (printer cover) is opened more than ten minutes, the print head moves to the right side. If this occurs, close the scanning unit (printer cover), and open it again.
Open the inner cover.
Remove the ink tanks by pressing the tab of each tank.
Caution: Handle the ink tanks with care so that your clothes and surrounding area do not get soiled. Make sure to remove the ink tanks one by one.
If you have gone through the process of cleaning and deep cleaning, as described by canon, and you still get no ink flow after printing 2-3 pages, the print head needs to be replaced.
Here is WHO to contact and HOW to install the print head:
WHO:
Purchasing a Print Head You may purchase a print head* for this printer by calling 1-800-828-4040 Monday-Sunday 8:00 a.m. - 12:00 midnight. EST, excluding holidays. When calling, speak the term "order parts" when the speech routing system asks the reason for your call. You will immediately be routed to the Parts Desk for assistance. Be sure to have your model number (iP4000R) or part number (QY6-0049-000) ready for the sales person.
HOW: Install the print head and ink tanks correctly iP4000/iP4000R/iP5000
Seat the print head
Below is the procedure for seating the print head and ink tanks:
Power on the printer.
Open the paper output tray and top cover.
Note: Gently open the paper output tray while holding it.
After confirming that the print head holder has moved to the center, open the inner cover.
Remove the orange tape securing the print head lock lever, and raise the print head lock lever.
Note: If the top cover is left open for more than 10 minutes, the print head holder will move to the right. If this occurs, close the top cover once and then re-open it.
Remove the print head from its package and remove the orange protective cap.
<1> Electrical Contacts and Print Head Face's Nozzle Area <2> Ink Supply Filters
Note: To avoid any damage, do not touch the print head face's nozzle area, electrical contacts, and ink supply filters. After removing the protective cap, set the print head into the print head holder immediately. Do not re-attach the protective cap after it has been removed.
Set the print head into the print head holder, and lower the print head lock lever until a click sound is made.
Next, install the ink tanks.
Remove the cyan ink tank (BCI-6C) from its package. Pull the orange tape in the direction of the arrow to remove the wrap film completely.
Note: Remove the orange tape completely. If the orange tape is not completely removed, it may interfere with printing.
<1> Removed correctly <2> Removed incorrectly
Hold the ink tank as shown in the image below. Twist the orange protective cap in the direction of the arrow, and remove it.
Note: Remove the protective cap while holding it, so that fingers will not be stained by the ink.
Insert the ink tank into the slot at the right end, and push down on the PUSH mark on top of the ink tank until a click sound is made. Install the other ink tanks in the same manner.
Close the inner cover and top cover.
Note: Check that each ink tank is installed in the correct position:
This error mean "non installed or defective print head".First open cover and remove the ink cartridges.Then open holder and remove the print head.Clean the contacts on printer and print head using piece of cotton and some alcohol.Then put back all again.If the problem persist you need to replace the print head.It's part number is QY6-0057.
If you purchased the printer new, you would have had to install the print head before youput the cartridges in. The print head id he bit the cartridges clip into. So to remove the print head:
Open the cover, take out all five print cartridges and then lift the lever on the left of the print head and remove print head.
Hope this helps!
YES. It is just a print head pivot problem.
And the most likely problem would be found by removing , ( looking from the front) the left side cover. About mid way back toward the bottom of the machine there is a stainless steel block that will have ink in it. remove the spring assembly from that block by pulling it out slightly and latching it up and to the left.
Then clean the block and print head shaft.
Secondly there is a wiper between the print head and the drum that if improperly shut off, or if there was a power failure may have tacked to the print head. You would have to remove the right and left covers, and the ink loader, where you insert the ink sticks. once you remove them you will see the print head and drum. See if the blade assembly, ( pink) ( ok ok redish) is tacked to the print head. Gently remove it from the print head and run a remove light streaks and remove smears cycle.
While in that area, you would want to check the cables to the print head to see if they are hung up on something on the machine.
That code means the print head is not moving from the home position to the print position freely. It is common and easily resolved 99 percent of the time.
There is no point in removeing a brother print head unless one is replacing it with new, not cleanable totally different print system to most brands. Head burns out heater elements, rather than blocks.
Yes remove every screw in top cover, all cables and post.
print head detached from rail by sliding to left end then back and up.
You are wasting your time trying to clean a brother type print head.
The print head or ink cartridge?
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