My eCabinet has stopped processing documents. 917 waiting, no documents being processed. time 0.00 I know what the solution is, delete the document causing the blockage, but I do not remember how to get to the queue control. I called support, but they didnt answer the phone. I think this cabinet has already been unlocked. However, I upgraded to version 3 and I have not had the problem since. Thanks Bill McLain
If the eCabinet is unlocked, go to http://<ipaddress of eCabinet>\Diagnostics\processesqueues.ssml . The "D" in Diagnostics must be uppercase. If your eCabinet is locked, you will need a service CD, and you must call the Ricoh help desk for a "key" to unlock security first. You must be an authorized technician with a valid Ricoh ID.
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