Western Digital 500GB My Book Pro-External 500 GB Hard Drive Logo
Posted on Aug 30, 2011
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When I click the power button on my harddrive the power doesn turn on. I removed all of the plugs and nothing happened

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Justin

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  • Master 2,072 Answers
  • Posted on Aug 31, 2011
Justin
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If your not getting any power use a multimeter on the hard drive power cord,, probe orientation doesn't really matter you just get a negative reading if it's reversed. One probe down the middle one of the metal on outside of power adapter. Can't get a probe down middle just stick a paper clip and just probe to that. If it is getting voltage then the dc jack inside the hard drive enclosure could have broken loose take something pointy and gently push the jack on the hard drive if it wiggles it's broken and needs to be re soldered. Comment back for more assistance if needed, General solutions below
Check the following

  • With the drive plugged in on powered on place your hand on it should be able to feel it vibrating (if no its not getting power or dead)
  • If power and vibrating put your ear to the drive (repeating and squealing are bad, crunching sound is generally ok)
  • With the drive plugged in and it sounds ok and it's vibrating[platters are spinning] right click on "Computer"/"My Computer" select manage > Disk Management, locate your drive if it is listed try to initialize it
  1. Right Click drive, properties, hardware tab, select drive, properties, volume tab and click populate
If it wont populate or doesn't show at all in storage manager at all either the drive itself is bad or the control in the external enclosure is bad. You can attempt to remove the drive from the enclosure and plug it in directly into the computer but this tends to void it's warranty. If the drive works however you can simply buy a new enclosure for about $12

Comment back if you need more assistance

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